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www.paygate.co.za
Terms and Conditions Terms and Conditions
Terms And Conditions

Detailed description of goods and/or services
crittersandcomics.co.za is an online retailer specialising in the sale of comic books and comic or movie related toys and merchandise, graphic novels, statues, t-shirts and DVDs.

General

Placing an item in a shopping cart without completing the purchase cycle does not:
1.1.1 constitute an agreement of sale between crittersandcomics.co.za and you cannot hold crittersandcomics.co.za liable if such items are not available when the purchase cycle is completed later; and/or
1.1.2 constitute an order for such an item; and
1.1.3 crittersandcomics.co.za may remove such an item from the shopping basket if no stock is available.
1.2 An agreement of sale between crittersandcomics.co.za and a user only comes into effect if and when:
1.2.1 A credit card authorisation is received from the issuing bank; or
1.2.2 A deposit of an electronic transfer is reflected on crittersandcomics.co.za’s bank statement (and only if such payment is received within 5 (five) business days after completion of the purchase cycle); or
1.2.3 A direct deposit is reflected on crittersandcomics.co.za 's bank statement (and only if such payment is received within 5 (five) business days after completion of the purchase cycle.

2.1.2 crittersandcomics.co.za may electronically collect, store and use the following personal information of Users:
2.1.3 name and last name;
2.1.4 birth date;
2.1.5 gender;
2.1.6 country of residence;
2.1.7 closest city;
2.1.8 e-mail address; and
2.1.10 IP address.
2.1.11 ID number
2.1.12 crittersandcomics.co.za collects, stores and uses the abovementioned information for the following purposes:
2.1.12.1 to greet the User when he/she accesses the crittersandcomics.co.za website;
2.1.12.2 to verify the identity of the User when transacting with crittersandcomics.co.za
2.1.12.3 to ensure that the goods are received by the addressee

Customer privacy policy

crittersandcomics.co.za shall take all reasonable steps to protect the personal information of users/ customers. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/html/govdocs/legislation/2000/act2.pdf

Delivery policy

For in-stock items delivery will be within two (2) to three (3) business days subject to receipt of payment. For out of stock items delivery will be between fourteen (14) and twenty one (21) business days. Receipt of order for delivery will be confirmed by way of e-mail or fax which will indicate the customer order number, tracking number (if applicable) and date of expected delivery. Deliveries will be made via SA Courier Services or our own delivery service. SA Courier Services will deliver to your post box ONLY while crittersandcomics.co.za's own delivery service offers door-to-door delivery in the Pretoria-area only. crittersandcomics.co.za charges a standard delivery rate of R35 for total orders up to 4 kg. For orders over 4 kg please contact us for a quote on postage prior to placing the order. Average weight of items are indicated below:

Estimated weight of goods:

1 Standard Comic: 100g
1 Graphic Novel (average): 300g
1 Single DVD: 120g
1 DVD Box Set (average): 420g
1 Action Figure (small): 340g
1 Action Figure (large): 1kg
1 Statue (small): 500g
1 Statue (large): 1.3kg
1 Magazine (average): 260g

If your items are sent via SA Courier Services once you have received a tracking number you will be able to track your item by logging on to www.speedservices.co.za

Export restriction

Please note that currently we only sell to South African clients

Return and Refunds policy

The provision of goods and services by crittersandcomics.co.za is subject to availability. In cases of unavailability, crittersandcomics.co.za will refund the client in full within 30 days. Cancellation of orders by the customer once the credit card transaction has been effected will attract a 15% administration fee.

Once goods have been received by the customer no returns and/or refunds are allowed EXCEPT if crittersandcomics.co.za supply the wrong product or if the product is in any way faulty or damaged. crittersandcomics.co.za will then exchange it for the same or correct product within 7 days of receipt by the customer.

crittersandcomics.co.za will make a reasonable effort to exchange the product, but if a replacement is not possible, crittersandcomics.co.za will refund the purchase price including applicable delivery costs. Please note that in the case of incorrect products, such products must include all their original content as applicable on return. Products that have been incorrectly mailed will only be exchanged if they are still in the condition sent (sealed or unopened) – no exceptions. In the case of any returned goods that the customer claimed to be “defective” but that are found to be in working order or found to have been damaged by the receiver of those goods those customers will be held liable.

All risks in the items purchased shall forthwith pass to the customer upon the conclusion of the agreement of sale.

DVDs

The onus is on the purchaser to ensure that any age restrictions on DVDs are observed. Regional encoding of DVDs: Please note that certain DVDs sold are Region 1 (Canada and U.S.) encoded DVDs and these products may not play in DVD players sold locally. Please make sure when purchasing a DVD from crittersandcomics.co.za that the region code (under product description) is supported by your DVD player.

Payment options accepted – credit cards or bank transfer

Payment may be made via Visa or MasterCard credit cards or by bank transfer into the crittersandcomics.co.za bank account. If you select to make a payment via bank transfer you will be forwarded our bank account details and your Order Reference Number to use as your reference when making the payment. Please note that an electronic transfer can take 48hrs to clear. In order to insure that payment is reflected and a quicker delivery time, please forward proof of payment (deposit or transfer) to: Fax (012) 656 0489 or e-mail us at info@crittersandcomics.co.za as goods will only be shipped once proof of payment has been received.
All prices inclusive of VAT.

Credit card acquiring and security

Credit card transactions will be acquired for crittersandcomics.co.za via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by crittersandcomics.co.za separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Responsibility

crittersandcomics.co.za takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

crittersandcomics.co.za reserves the right to refuse to accept and/or execute an order without giving any reasons. crittersandcomics.co.za also reserves the right to cancel orders in whole or in part as circumstances dictate. crittersandcomics.co.za shall only be liable to refund monies already paid by the user.

All legal costs and expenses, including any collection commission, disbursements and attorney-and-client charges which we may reasonably incur in consequence of any default by the customer of any term or condition of this agreement of sale, shall whether or not any legal action or suit shall have been instituted, be payable by you to us within thirty (30) days after demand in addition and without prejudice to our right to cancel this agreement of sale. The validity, construction and enforceability of this agreement of sale shall be governed by the laws of the Republic of South Africa.

No agreement at variance with any of the terms or provisions of this agreement of sale shall be binding upon either us or you unless contained in a written document agreed to in writing by each of us.

Country of domicile

This website is governed by the laws of South Africa and crittersandcomics.co.za chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Wahlberg Eagle 58B, Rooihuiskraal North Ext 18, 0157

Variation

crittersandcomics.co.za may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run as a sole proprietorship based in South Africa trading as crittersandcomics.co.za

Product images may differ slightly from actual product.

crittersandcomics.co.za contact details

Support : info@crittersandcomics.co.za
Support Tel/ Fax: 086 243 3437

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